Frequently Asked Questions



Answer:  As mentioned in the “Getting Started” portion of our website, there is no such thing as too much or too little information for this service.  You should start by telling us the occasion for which you need a piece of writing for and what kind of writing you are seeking (poem, speech, invitation, etc.) Are you reading it or printing it to present to someone?  If you are reading it, please let us know the type of audience (friends, children, family, business associates, etc.).  Then feel free to tell us what you’d like to achieve – laughter, tears, appreciation.  Are there any funny anecdotes to share? What is the recipient like?  What is their job, family situation, hobbies?  Are there any nicknames or funny jokes often made about the recipient?  Do you have an restrictions on the content and its maturity?  Remember, you can always email us with more later on! 


 

Question:  What if I want to present a poem or other writing as a gift, rather than read it?  Will you prepare the presentation for me as well?

Answer:  We do the writing of the piece, but we do not print/frame/mail that piece of writing.  All final pieces will be sent via email in Word document form and then it is yours to do what you’d like with it – read it or print and present it.  However, please tell us if you intend to do the latter, as we will make sure that the verses or paragraphs are sent up in an appealing way when it is printed out. 

Question:  Is it safe to order this online? How do I know that I will receive something after I’ve ordered it?

Answer:  It is 100% safe to order such a service online.  W will have your email address and you have ours.  While our main intention is to please you as the customer, we also have a high reputation to maintain, which drives us to write the best piece we can for our customers.  Furthermore, we use PayPal as the payment service, which is regarded as one of the safest modes of internet payment transactions available. 

Question:  Is there any chance that someone else will get the same or similar poem or speech that I receive?

Answer:  No.  Every single piece of writing we produce is completely unique to you and your recipient or occasion.  We will not send you a recycled poem or previously used speech, and we will not send your final product to other customers.  That is a 100% guaranteed promise. 

Question:  How quickly can I receive the product? What if I need it right away?

Answer:  We guarantee, within reason, to produce a completed piece of writing in your inbox as quickly as one can be written.  Each request is different and may require a longer or shorter time of production.  A simple request for a speech about your grandmother can take under a week, especially if you’ve included a wide array of anecdotes or accolades about your grandmother.  Conversely, if you request custom wedding vows and would like to work with us throughout the process, it may require several weeks to complete, as there may likely be a back-and-forth in email communication.  The final product also depends on how much editing you request after receiving a draft.   

Question:  What if I’m not completely happy with what I’m sent?  Do I have to change it myself?

Answer:  Absolutely not.  Our job is not done until you are 100% happy with the piece of writing.  We welcome suggestions and complaints you might have after receiving a draft.  If you want to take something out, add in some information you hadn’t thought of previously, or would like it to be funnier or more touching, we will change that as well.  This is a process, and while many customers are completely satisfied with the first draft they receive, there is no problem at all if some customers find that changes should be made.  Our lines of communication are always open and we will reply to your inquiries, concerns, and suggestions promptly to make sure that no matter how much editing is required in the process, the final product is still produced in a timely manner. 

Question. Can I sell the poem?

 

Answer.On acceptance, you are granted a limited license to share the poem with anybody you choose for entertainment purposes only. This means that while you may share it with as many people as you'd like (and I expect you to share it and enjoy it for as long as you'd like), you may not sell or distribute the poem on my behalf without my express written consent.

Question:  What if I have to cancel my order?

Answer:  As this is a very personalized service, and we tend to begin working on your request right away, refunds are not available for canceling of an order.  If you are on the fence about whether to use our service, we suggest contacting us first with what you’re looking for through the Contact Us section before putting in your order.  We understand that events may be canceled and that circumstances occur that are beyond your control.  If a change occurs, you will have until the time a piece of writing is sent to you to let us know of the change.  Should that happen, you will be credited with the type of writing for which you were charged, which can be redeemed at any time for any future occasion that may come up.